Contact us
One address reaches the people who run ElevenRouter. Write in whatever language you prefer; we answer in the same one, usually within one business day.
hello@elevenrouter.comTechnical support
Something failed, a model behaves unexpectedly, or you need help integrating a tool. Include the generation id from the response header or your Logs page — it lets us see the exact route, timing and error.
Billing, refunds and invoices
Questions about a charge, a receipt, tax details on an invoice, refunds of unused credits or a service plan period.
Security and privacy
Report a vulnerability, a leaked key you cannot revoke yourself, or make a privacy request (access, export, deletion, data-processing agreement). Security reports are read first.
Sales, partnerships and press
Enterprise agreements with invoiced billing, private models, volume needs, or anything you would like to build together.
Live availability of every model and 90 days of incident history. Check here first when requests fail.
Quickstart, API reference, errors, billing, privacy and the Cursor service guide; an assistant answers questions on every docs page.
Your logs, receipts, keys and settings. Most account questions can be solved there without waiting for us.
Follow along
Walkthroughs, integration guides and release notes on video.